Bhubaneswar, Sep 7 : The Odisha Transport Department has introduced a Smart Queue Management system to improve the citizens’ experience at eight more Regional Transport Offices (RTOs) in the state.
The system was introduced at Malkangiri, Boudh, Gajapati, Nabarangpur, Phulbani, Rayagada, Baripada and Chandikhol RTOs.
The system ensures better customer engagement, less waiting time, catalysing higher customer satisfaction. This facility is the first of its kind in government departments of Odisha.
“It is hassle-free and robust for the end-to-end automation to manage the queue of the customers who come to avail different services.
The system simplifies and fast tracks the process of issuing the licence, registration of vehicles, tax payment ‘’ said Additional Commissioner Transport (Tech.) Dhananjaya Senapati.
The facility was implemented with an initial investment of Rs 2.18 crores in 15 RTOs and now the work is under progress in 12 more RTOs.