Feb 13: International shipping company MyUS outed actor Sonam Kapoor’s husband, Anand Ahuja, for using doctored invoices in what appears to be a bid to avoid paying taxes and custom duty.
In a series of tweets in reply to Ahuja’s complaint on Twitter, MyUS mentioned the problem was not with their services but with the documents Sonam’s husband had provided.
Anand Ahuja, on January 27, had tweeted and questioned if anyone had contacts in MyUS as his shipment was delayed.
Initially, the company had replied to Ahuja and said they had limited resources on Social Media accounts and advised Ahuja to contact via email or chat.
Does anyone know someone at @MyUS_Shopaholic – I’ve been having HORRIBLE experience recently. They are holding items improperly, rejecting formal paperwork & refusing to acknowledge any reasoning.
— anand s ahuja (@anandahuja) January 26, 2022
Sonam Kapoor had also quoted Ahuja and wrote, “Terrible customer service is shameful.”
A local daily then picked up the story and published an article on Sonam and Anand’s ordeal.
However, after the article was published, MyUS, too, took to Twitter to clear the air.
MyUS wrote,
@sonamakapoor @etimes @bombaytimes This is not a matter of customer service quality, new policies, or holding items improperly as was tweeted. Mr. Ahuja misrepresented the price he paid for sneakers purchased on eBay which would result in him paying less duties and taxes. (1/3)
— MyUS.com (@MyUS_Shopaholic) February 1, 2022
The shipping company added that the invoices attached had up to 90% less value mentioned compared to what he had paid for the goods. It said, “The doctored invoices list prices that were up to 90% less than what he paid for the goods. While our policy is to do our best to rectify any customer issues, we have a duty to uphold regulatory compliance.”
The doctored invoices list prices that were up to 90% less than what he paid for the goods. While our policy is to do our best to rectify any customer issues, we have a duty to uphold regulatory compliance. (2/3)
— MyUS.com (@MyUS_Shopaholic) February 1, 2022
It added, “Put very simply, we have a legal obligation to provide accurate information when sending international shipments. Both MyUS and Mr Ahuja are subject to international export rules, and we intend to follow them.”
After the tweets by MyUS went viral, Ahuja took to Twitter again to allege that MyUS refused to validate the PDF receipts and bank statements and accused them of trying to overcharge him and hold his goods for long.
You should watch your baseless slandering- you were the ones that refused to validate PDF receipts & bank statements just so you could overcharge me and hold my goods longer to earn late fees.
— anand s ahuja (@anandahuja) February 11, 2022
He then said that he has moved all his items and closed his account.
